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So let’s say you are trying to purchase something online, and you have some questions about the product, but you can’t find any chat option or even a contact us page or FAQ.
You dont want your website to be like that do you?
Customer service is a must for a great ecommerce website.
But answering all emails that come in are a pain.
The following apps will help you with answering all your customer service emails, calls and even live chat.
1. Gorgias – The HelpDesk built for shopify
Gorgias (pronounced gorgeous) is the best omnichannel (which means all support channels in one place) Help desk for e-commerce stores with multiple agents.
With over 30 channel integrations. including phone, SMS, Live chat, Facebook and Instagram comments and DMs. And also other app integrations like smile and yotpo loyalty points.
You can also edit, create, delete and refund orders through the help desk.
You can also use machine learning to automate up to 20% of support tickets
There is also a mobile app that you can use to answer emails.
Their pricing also works differently from other help desk software, usually HelpDesks charge you per support agent per month, but gorgias charges per ticket with unlimited agents
The cheapest package is 50$ per month for unlimited agents and 350 support tickets
2. Tidio Live chat – the best live chat for ecommerce.
Tidio is the best live chat option for shopify.
With their 60 second setup time and customizability it’s a no brainer.
Tidio has the best chat widget which works well with their chat bots.
You can send emails from Tidio, as well as integrate with Facebook messenger and offer support from there.
And abandoned cart chat bots that can give a discount to the customer.
With minimal analytics the app does give you some useful data.
But the customizablity is what really sets it apart, from changing the color, adding the livechat widget on mobile only, or vice versa, displaying the widget even if you have no agents online, and the message that gets displayed when you are offline
3. FreshDesk – the best multichannel HelpDesk
Freshdesk isn’t only aimed at ecommerce, but they do extremly well in that field.
And a great mobile app with a beautiful interface to match.
they don’t have an app for shopify but you can integrate it with shopify, and you can learn how to do that here.
Also a little heads up, fresh desk has two versions support desk and an omnichannel suite, the omnichannel suite integrates four Fresh desk products, which are;
Support desk – ticketing software, and social media support
Messaging – multichannel massaging and live chat support
Contact Center – support phone numbers and calls
We are going to focus on the omnichannel suite but we will link to all the products if you only need one segment of fresh desk.
So let’s get to it, Freshdesk’s main point is how it uses software to help your support staff, you can build bots to help guide your agents through those pesky tickets, as well as a feature called omniroute load balancing.
You can answer all your emails, calls, social media DMs, and live chat from one place, with full context of the issue regardless of the support channels.
With call logs and notes built in as well as setting agents availability status.
With a large app library with great integrations, like Twitter where you can like, retweet and reply to tweets straight from Fresh desk.
And also using whatsapp and apple business chat to support all your customers.
And creating chatbots to solve all recurring problems with your customers.
And with great analytics built in so you can see a lot of useful data.
And this is our list for the best customer service software for shopify.
Know anymore software you want us to add, contact us or comment down below.
